Grievance Redressal Mechanism

How to submit your grievance 

Please ensure to provide all the relevant information to help resolve the concern, all details must be provided at the time of logging a complaint/request as mentioned below:

  • Avon BFA ID ( For Direct Selling Representatives only)
  • Nature of concern
  • Requested Benefit

Complaint / Request Tracking – Once a Complaint / Request is logged you will receive a unique Ticket Number through SMS on your registered mobile number. Also, our customer service team will provide the ticket number over the phone as well.

Timelines

Closure – Your grievance will be redressed within a period of One month from the date of its receipt.

Need more help – Should you feel the need to relook at the concern, you may write to Grievance Redressal Officer and provide the following-

  • Ticket Number of the previous interaction that needs attention
  • Summary of the case

Your Ticket Status can be tracked at any point in time by contacting our Representative Service Center at +91 9205602866 or writing to us on customercare.avon@questretail.in.

Contact Details of Grievance Redressal Officer –

Name - Jyoti Pandey

Email - jyoti.pandey@questretail.in

Mobile Number - 9773588190